Refund & Returns Policy

Effective Date: 08-03-2026

This Refund & Returns Policy explains how Indy DTF LLC handles returns, refunds, reprints, and order issues.

1. Custom DTF Transfers and Custom Orders

Because custom DTF transfers and custom apparel are made to order using customer-provided artwork, these items are generally final sale.

We do not accept returns or exchanges for:

Incorrect size, quantity, product, or option selected by the customer

Incorrect artwork uploaded by the customer

Low-resolution or poor-quality artwork
Spelling, grammar, layout, placement, or sizing mistakes in submitted artwork
Color differences caused by screen, device, material, or production variation

Change of mind after production begins

2. When We Will Help

We will review an issue and may offer a reprint, refund, store credit, or another reasonable solution if:

The item arrives damaged

There is a production defect

We made an error in the order

The wrong item was produced or shipped

3. Time to Report Issues

Damaged, defective, incorrect, or missing items must be reported within 72 hours of delivery. Photos, order number, packaging images, and a clear description may be required.

4. Apparel and Non-Custom Items

Eligible non-custom apparel may be returned within 30 days of delivery if approved by us.

Returned items must be unworn, unwashed, unused, in original condition, and include tags or packaging when applicable.

5. Return Shipping

Return shipping may be the customer’s responsibility unless the return is due to an approved error by Indy DTF LLC. Original shipping fees are generally non-refundable.

6. Refund Processing

Approved refunds are issued after review or inspection. Processing time may vary by payment provider, but commonly takes 5-10 business days after approval.

7. Final Sale Items

Custom products, used products, washed products, clearance items, and items marked final sale are not eligible for return unless required by law or approved due to our error.